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Switch to VoIP Hiway & Keep Your Existing Phone Number!

Say goodbye to your current phone company and switch to VoIP Hiway - without losing your current telephone number and without losing your DSL high-speed connection! Number porting is now available in select areas. It is FREE to port your existing phone number. Are you moving soon? Do you need your current number for your business? Do you have a great old telephone number that you just cannot lose? If yes, you should port your number over to us and start saving on your monthly phone bills! It's easy and it is FREE! Can’t leave your telephone provider because of DSL? Not anymore. Learn more about UNBUNDLING your DSL service.


How To Transfer Your Number


It's easy. If you are a new customer, just sign up and select the option to keep your existing phone number. You will receive simple step by step instructions on how to start the transfer process. You can always transfer your number later if you wish. If you are an existing customer, simply enter your current phone number below to find out if your number is portable:


Example: 6044486546


FAQs about Local Number Portability

QUESTIONS
  1. Can I transfer my old phone number if I have DSL (high-speed internet service through my telephone company)?
  2. How long will it take to transfer my existing phone number?
  3. What happens while my number is being transferred?
  4. What happens if my number cannot be transferred?
  5. Can I transfer an existing cellular number to your service?
ANSWERS
  1. Can I transfer my old phone number if I have DSL (high-speed internet service through my telephone company)?
    Yes, but you must call your DSL provider and request to have your telephone and internet service to be UNBUNDLED (Click here for more info). Your DSL provider will then assign another number to your DSL connection and your existing phone number will become a stand alone line. This will allow us to port your existing number to our service without affecting your DSL connection. It is important that you DO NOT cancel your existing phone line until the transfer is completed which takes 4-6 weeks. If you are a new customer, we will assign you a new temporary number While your number is being ported.

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  2. How long will it take to transfer my existing phone number?
    Transferring your number can take between 4-8 weeks to complete. Once you submit the necessary paperwork to us, a porting request is submitted to your current phone company within 1-2 business days. From there, it ultimately depends on how fast your current phone company can process our request and release your number to us. Your current phone provider may reject or delay our porting request for these reasons:

    - Pending balance owing
    - Name or address mismatch (must match exactly as it appears on your phone bill)
    - Contract obligations
    - Associated features such as ADSL, Distinct Ring, Additional numbers

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  3. What happens while my number is being transferred?
    During the number transfer process, we will provide you a temporary number so that you can begin using our service and all its free features immediately. When your number is transferred, your temporary number will be replaced with your ported number seamlessly. You will receive an email notificaiton that your number has been changed.

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  4. What happens if my number cannot be transferred?
    In rare cases, we may not be able to transfer. In this case, you may choose give up your current number and and we can provide you a new number in your area or elsewhere. Or, you can also keep your existing phone line with your current provider with minimal service and use our line to help you save on outgoing long distance calls.

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  5. Can I transfer an existing cellular number to your service?
    Yes, but only certain cellular numbers are portable. Click here to check if your cellular number is portable.

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